Return Policy

To return a purchase, your items must meet the following conditions:

  • Be returned within 14 days of your delivery date
  • Be in its original, unused, unaltered and unwashed condition
  • Be returned with original tags and packaging

Please send the package to:
Roskilde Festival web store
Searunner A/S
Edisonvej 5, port 18-21
7100 Vejle
Denmark

Free return Denmark
If you wish to return your purchase, just follow these easy steps:

  1. Place the items you wish to return in the original shipping box.
  2. Complete the return form and place it in the box.
  3. Attach the return label to the outside of the box and return it to your nearest post office.
  4. After your return arrives, we will issue a refund to your account within 14 working days.
Return Germany & UK
If you wish to return your purchase, just follow these easy steps:
  1. Place the items you wish to return in the original shipping box.
  2. Complete the return form and place it in the box.
  3. Contact webstore@woodwood.com if you wish to use our return service (Price EUR 7, GBP 10)
  4. Attach the return label to the outside of the box and call your local UPS service to arrange a pick-up.
  5. After your return arrives, we will issue a refund to your account within 14 working days.
  6. You receive a refund receipt email.
Return within the EU
If you wish to return your purchase, just follow these easy steps:
  1. Place the items you wish to return in the original shipping box.
  2. Complete the return form and place it in the box.
  3. Contact webstore@woodwood.com if you wish to use our return service (Price EUR 20)
  4. Attach the return label to the outside of the box and call your local UPS service to arrange a pick-up.
  5. After your return arrives, we will issue a refund to your account within 14 working days.